Refund Policy

Please review our refund policy carefully, and if you have any questions, feel free to reach out to us via the contact page.

PRODUCT NOT DELIVERED:

Our estimated shipping time ranges from 7 to 14 days, excluding product preparation and shipping, which typically takes 1 to 3 days. If your order hasn't arrived within 15 days, please allow an additional maximum of 5 days for unforeseen circumstances like weather, postal delays, or customs issues. If your order hasn't arrived after 25 days, you'll receive a 100% refund promptly.

DAMAGED UPON ARRIVAL:

In the unfortunate event that your product arrives damaged, please document the damage with photos and videos and send them to our customer support at contact@glonse.com. After our support team verifies and confirms the case, you'll have two options: we'll either send you a replacement product or provide a 100% refund.

DEFECTIVE OR MALFUNCTIONING AFTER USE:

You have 14 days after receiving your product to report any issues. If your product malfunctions or is defective during this period, you can return it to us at your expense. Upon receipt, we'll issue a full refund as store credit so you can reorder a replacement.

CHANGE OF MIND:

You have 14 days after receiving your product to initiate a return. To do so, please contact us at contact@glonse.com, and we'll provide you with a return address. Please note that we only accept returns for unused, unwashed products in their original packaging.

EXCHANGES:

If you'd like to exchange your product, you have 14 days from receipt to do so. The product must be unused and in its original packaging. You'll be responsible for the return shipping costs. Please contact our support team at contact@glonse.com for assistance with the exchange process.

INCORRECT PRODUCT:

If you've received the wrong product, you have 14 days to return it to us at your expense, and we'll issue a 100% refund.

If you require assistance, please don't hesitate to contact us at contact@glonse.com – Our support team is available Monday through Friday from 9 am to 5 pm.