Privacy Policy

This Privacy Policy outlines how Glonse.com (referred to as "the Site" or "we") collects, uses, and shares your Personal Information when you visit or make purchases through our website.

**COLLECTION OF PERSONAL INFORMATION**

When you visit Glonse.com, we gather certain information about your device, your interactions with the site, and details required to process your purchases. Additionally, if you reach out to us for customer support, we may collect further information. We classify any data that can uniquely identify an individual as "Personal Information." Below is a breakdown of the Personal Information we collect and its purposes:

- **Device Information:**
- Examples: Web browser version, IP address, time zone, cookie data, viewed pages or products, search terms, and site interaction.
- Purpose: To ensure accurate site loading and to analyze site usage for optimization.
- Collection Source: Automatically gathered through cookies, log files, web beacons, tags, or pixels when accessing our site.
- Disclosure: Shared with our processor, WordPress.

- **Order Information:**
- Examples: Name, billing and shipping addresses, payment details (such as credit card numbers), email address, and phone number.
- Purpose: To fulfill orders, process payments, arrange shipping, provide invoices and order confirmations, communicate with customers, screen orders for potential risks or fraud, and send promotional materials if consented.
- Collection Source: Provided by the customer during checkout.
- Disclosure: Shared with our processor, WordPress.

- **Customer Support Information:**
- Examples: Details provided during customer support interactions.
- Purpose: To provide assistance.
- Collection Source: Provided by the customer.
- Disclosure: Not specified.

**MINORS**

Glonse.com is not intended for individuals under 18 years of age, and we do not knowingly collect Personal Information from minors. If you believe your child has provided us with Personal Information, please contact us for its deletion.

**SHARING PERSONAL INFORMATION**

We share Personal Information with service providers to facilitate our services and honor contracts. Examples include using WordPress to power our online store. Additionally, we may disclose Personal Information to comply with legal requirements or protect our rights.

**BEHAVIORAL ADVERTISING**

We utilize Personal Information to deliver targeted advertisements or marketing communications based on user interests. This may involve sharing information with advertising partners. Users can opt out of targeted advertising through various platforms.

**USING PERSONAL INFORMATION**

Personal Information is used to provide services, including product sales, payment processing, order fulfillment, and communication of updates and offers.

**LAWFUL BASIS**

Personal Information processing is carried out under lawful bases outlined in the General Data Protection Regulation (GDPR), such as consent, contract performance, legal compliance, protection of vital interests, tasks in the public interest, and legitimate interests.

**RETENTION**

We retain Personal Information for as long as necessary or until requested for deletion.

**AUTOMATIC DECISION-MAKING**

We engage in limited automated decision-making, primarily to prevent fraud, with processes outlined by our processor, WordPress.

**YOUR RIGHTS**

Residents of the European Economic Area (EEA) and California have rights regarding their Personal Information, including access, portability, correction, updating, or erasure. Requests can be made via contact@glonse.com.

**COOKIES**

We use cookies to enhance user experience and provide services. Users can manage cookie preferences through browser settings, though this may affect site functionality.

**DO NOT TRACK**

As responses to "Do Not Track" signals vary, we maintain our standard data collection practices.

**CHANGES**

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

**CONTACT**

For inquiries, complaints, or further information about our privacy practices, contact us at contact@glonse.com.